Shipping policy

To keep track of your order, Pottreative (pottreative@outlook.com) will provide you with the order’s tracking number. 

 

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 3-7 working days after order confirmation/payment. Orders made on the weekends might experience a delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Shipping Cost & Transit Time

Country

Estimated Delivery Time

Shipping Cost

Courier

USA

3-5 days

Free Shipping

AMZ, UPS, USPS

Germany, UK

3-7 days

Free Shipping

AMZ, UPS, USPS and etc.

 


Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Shipping Location:

1. We currently only support delivery services in the United States, the United Kingdom, and Germany. We will gradually support more countries in the future, so stay tuned.

2. P.O. Box or APO/FPO/DPO and International delivery are not available now.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays. 
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us, and we will resolve this issue within 48 hours.

Delivery Time Exceeded

  • If your order is delayed, please contact us via email pottreative@outlook.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment has finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be cancelled once the parcel is shipped out.

 

About Tax

In rare cases, orders may be charged customs fees by your government, not our site, you will be responsible for the charges. We apologise for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Email: pottreative@outlook.com